Wild Ace believes gaming should always be fun — never stressful, never harmful, and never something that takes over your life. This page explains the tools we offer, how to recognise if things are getting out of hand, and what to do if you or someone you care about needs support. Kita-kita tayo — let's look out for each other.
Gaming at Wild Ace is meant to be entertainment — the same way you'd enjoy a Pacquiao fight, a PBA playoff game, or a Friday night card game with friends. The moment it becomes something that stresses you out, drains your budget, or affects your relationships, it's stopped being entertainment. Wild Ace is committed to providing every Filipino member with the tools, information, and support to keep gaming fun and in its proper place. We're not just saying this to tick a compliance box — it's genuinely part of how we operate.
All of these tools are available directly from your Wild Ace account settings — no need to contact support unless you want help activating them. You're always in control.
Set a maximum amount you're allowed to deposit into your Wild Ace account over a day, week, or month. Once you hit the limit, no further deposits are accepted until the period resets. Increases to your limit take 72 hours to take effect — decreases apply immediately.
Access via Account Settings → LimitsSet a maximum amount you're willing to lose over a defined period. When your net loss hits your set limit, Wild Ace will prevent further play for the rest of that period. This is one of the most effective tools for staying within your entertainment budget.
Access via Account Settings → LimitsSet an alert that notifies you when you've been playing continuously for a specified period — 30 minutes, 1 hour, 2 hours, or a custom duration. The reminder helps you stay aware of how long you've been on the platform and make a conscious choice about whether to continue.
Access via Account Settings → Session ControlsNeed a short break without permanently closing your account? A cooling-off period temporarily restricts access to your Wild Ace account for a period you choose — from 24 hours up to 6 weeks. During a cooling-off period, you won't be able to log in or place bets. It takes effect immediately.
Access via Account Settings → Take a BreakFor members who feel they need a longer or more definitive break, Wild Ace offers self-exclusion for a minimum of 6 months, with options for 1 year, 3 years, or permanent exclusion. During self-exclusion your account is fully restricted and cannot be reopened before the exclusion period ends. This takes effect within 24 hours of your request.
Contact support or use Account Settings → Self-ExclusionWild Ace can send you regular in-platform messages displaying your session activity — time played, net profit or loss during the session, and a prompt to review your activity. This feature helps you stay grounded in what's actually happening in your account rather than losing track.
Access via Account Settings → Reality CheckUse your registered email/mobile and password. If you've forgotten your login, use the password reset option on the login page.
Tap or click your account icon in the top right corner and select "Account Settings" from the dropdown menu.
All tools are grouped in this section. Each tool has clear instructions and a simple activation form.
Choose your limits, periods, or exclusion duration. Confirm your selection — the tool activates immediately (or within 24 hours for self-exclusion).
If you are in a situation where you need support urgently, contact our team at support@wildace.best. Our support agents are trained to assist with all responsible gaming requests and can activate restrictions on your behalf.
Problem gambling doesn't always look dramatic. It often builds up gradually, and people close to it are usually the last to notice. Here are some honest signs — whether in yourself or someone you know — that responsible gaming tools or professional support might be needed.
Most Wild Ace members enjoy the platform without any problems. Here are the habits that keep gaming entertainment rather than a problem.
Decide how much you're comfortable spending before you open the app — and treat it like any other entertainment expense. Once it's gone, it's gone.
If things aren't going your way, stepping away is always the right call. Depositing more to "win it back" is how a small loss becomes a big one.
Gaming is one leisure activity among many — not a replacement for work income, social life, or family time. Treat it that way and it stays enjoyable.
Stressed after work, had a disagreement with your partner, or had a rough day? That's not the right time to open Wild Ace. Emotional states lead to poor decisions.
Set your deposit and loss limits now — before you feel you need them — as a baseline safety net. It's much easier to set a limit when you're in a calm state of mind.
If you're not sure whether your gaming is becoming a problem, talk to a trusted friend, family member, or our support team. Sometimes an outside perspective is all you need.
Answer these seven questions honestly. There's no score being tracked — this is just for you to reflect on how your gaming is going. Select "Yes" or "No" for each question.
1. Have you ever spent more money on gambling than you originally planned to in a single session?
2. Have you borrowed money or sold something to finance gambling in the past 6 months?
3. Have you felt the urge to bet with larger amounts of money to get the same feeling of excitement?
4. Have you tried to cut back or stop gambling, but found it harder than expected?
5. Have you gambled to escape problems, relieve stress, or when feeling anxious or depressed?
6. Have you hidden your gambling activity or its costs from family members or friends?
7. Has gambling caused problems with your finances, relationships, work, or health?
Problem gambling is more common than many Filipinos realise, and it affects people across all income levels, ages, and backgrounds. It's not a character flaw and it's not just about money — it's a recognised behavioural condition that responds well to the right support when caught early enough. The fact that you're reading this page means you're already ahead of most.
Wild Ace operates as a responsible gaming platform first. We're licensed and regulated, which means we have legal obligations around player protection — but those obligations align perfectly with what we genuinely believe is the right way to run an online gaming platform in the Philippines. We look at responsible gaming not as a constraint on our business but as a core part of earning the trust of Filipino players for the long term.
Wild Ace enforces a strict minimum age of 18 for all members. This is verified during the KYC (Know Your Customer) process that every member goes through before they can make withdrawals. Age verification isn't just a legal requirement — it's the foundation of responsible gaming. Young people are significantly more vulnerable to developing gambling problems, and protecting them from online gaming is something Wild Ace takes very seriously. If a minor's account is discovered, it is immediately closed and any associated balance is forfeited.
Parents and guardians: if your devices are shared with younger family members, please use parental control software and make sure your Wild Ace credentials are not accessible to anyone under 18.
Our customer support team members receive specific training on responsible gaming — how to recognise it, how to talk about it sensitively, and what options to offer. When you contact Wild Ace about a responsible gaming concern, you will always be treated with respect and without judgment. There is no pushback, no attempt to talk you out of setting a limit, and no requirement to justify your decision to take a break.
If you email support@wildace.best with a responsible gaming request — whether it's activating a deposit limit, setting a cooling-off period, or initiating self-exclusion — our team will acknowledge your request within 1 hour and process it within 24 hours. For urgent self-exclusion requests, contact us via live chat and we can action it in real time.
Wild Ace's responsible gaming tools are fully integrated into the platform — they're not hidden away or hard to find. We've deliberately made them easy to activate because we'd rather lose a session's revenue than contribute to a member's gambling problem. When you reduce a limit or activate a cooling-off period, the change takes effect immediately (or within 24 hours for self-exclusion). When you request an increase to a limit, we apply a mandatory 72-hour cooling period before the increase takes effect — this gives you time to reconsider if the request was made impulsively.
If you self-exclude from Wild Ace, we will also do our best to prevent you from re-registering during your exclusion period. We make no attempt to re-engage excluded members with promotional communications or incentives to return before their exclusion period ends.
Sometimes the most important step is the hardest one — having an honest conversation with someone about what's happening. Whether that's a partner, a parent, a close friend, or a professional counsellor, talking about problem gambling almost always helps. Stigma around gambling problems is real in Filipino society, and we understand it can feel shameful to admit. But the people in your life who matter most will always prefer honesty to the alternative.
If speaking to someone you know feels too difficult right now, speaking to Wild Ace's support team is a completely private option. We are not here to judge — we're here to help you get the tools in place so gaming stays what it should be: just one small, fun part of your life.
These are example limit tiers — you can set any amount that fits your personal budget in your Wild Ace account settings. The point is to set something before you feel you need to.
Ideal for members who enjoy a few games a week purely for fun, with no serious sports betting involvement.
A reasonable range for members who follow PBA and NBA regularly and enjoy some sports betting alongside casual table games.
For experienced members who are comfortable with their gaming habits and have a clearly defined entertainment budget above this amount.
All limits are set by you in your account settings. Wild Ace recommends setting limits proactively — not reactively.
Whether you're ready to join Wild Ace for the first time or you're an existing member who wants to set limits and play smarter, we've got your back. The tools are there, the support team is 24/7, and the games will always be waiting when the time is right. Laro tayo — safely.
18+ only. Gambling can be addictive — please play responsibly.